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Frequently Asked Questions
How do I get started with BrandIQ?
You can begin using BrandIQ today. Just sign up, choose your country, and you are good to go! Our free trial provides access to our features and functionalities for you to evaluate BrandIQ’s benefits for your business.
Do I need to enter my credit or debit card information for the free trial?
No, you do not need to enter your credit card information. We want you to be comfortable and ready to subscribe before you choose to sign up.
Does my free trial come with limited access to features?
Yes, some functionalities from our paid packages are limited during the free trial. However, you will still be able to see the field name to identify the data.
Can I customize BrandIQ’s dashboard and data?
BrandIQ was designed entirely through feedback of many leading global brands and their users. We have carefully designed the user interface and experience. You will not be able to customize BrandIQ, but, we are always looking for champions who would like to share their feedback. Don’t hesitate to reach out, you might just change how data is used across Southeast Asia!
Will I be able to access all the brands on the marketplace in my country?
You will be able to access all the brands and marketplaces which are currently being monitored by BrandIQ in your country. We are continuously expanding our database to give you the most visibility to drive your business forward. If a brand is missing, let us know and we’ll add it for you!
How do I subscribe to BrandIQ?
Currently all our subscriptions are done by our sales team, please visit our Pricing Page and choose the package or reach out to us and we’ll have them build a proposal catered to your needs.
What happens after my free trial ends?
Your BrandIQ account will remain active, however, you will not be to access any of the information in the platform.
Does BrandIQ require a long-term contract?
BrandIQ is a month-to-month service so there are no long-term commitments, and you can cancel at anytime. But, if you do choose to subscribe for a longer period i.e. 12 months – we have a special discount for you.
Is there a setup fee to use BrandIQ?
BrandIQ does not charge a setup fee.We only charge our fees once you sign up for a BrandIQ subscription and are ready to take your business to the next-level.
What is included in the support services?
The support team will respond to you during business hours 8AM – 6PM (GMT+7).
Does BrandIQ provide any professional service to support in building reports, analysis, or consultation?
Absolutely, we are here to assist you in every way possible! These services are charged separately from your subscription package and are calculated on a case-by-case basis depending on your request.
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