Support

No, you do not need to enter your credit card information. We want you to be comfortable and ready to subscribe before you choose to sign up.

Yes, some functionalities from our paid packages are limited during the free trial. However, you will still be able to see the field name to identify the data.

BrandIQ was designed entirely through feedback of many leading global brands and their users. We have carefully designed the user interface and experience. You will not be able to customize BrandIQ, but, we are always looking for champions who would like to share their feedback. Don’t hesitate to reach out, you might just change how data is used across Southeast Asia!

You will be able to access all the brands and marketplaces which are currently being monitored by BrandIQ in your country. We are continuously expanding our database to give you the most visibility to drive your business forward. If a brand is missing, let us know and we’ll add it for you!

Currently all our subscriptions are done by our sales team, please visit our Pricing Page and choose the package or reach out to us and we’ll have them build a proposal catered to your needs.

Your BrandIQ account will remain active, however, you will not be to access any of the information in the platform.

BrandIQ is a month-to-month service so there are no long-term commitments, and you can cancel at anytime. But, if you do choose to subscribe for a longer period i.e. 12 months – we have a special discount for you.

BrandIQ does not charge a setup fee.We only charge our fees once you sign up for a BrandIQ subscription and are ready to take your business to the next-level.

The support team will respond to you during business hours 8AM – 6PM (GMT+7).

Absolutely, we are here to assist you in every way possible! These services are charged separately from your subscription package and are calculated on a case-by-case basis depending on your request.